This course will give you the tools to understand conflict and teach you how to develop personal conflict resolution strategies.

Date and Time:
email for the next London date

TCPA, 17 Carlton House Terrace, London, SW1Y 5AS

Bookings and info:
Jonathan Elliott
T: 0207 324 4774

A brand new course !

Facilitated by:
Matthew Herbert

Matthew Herbert

Matthew has been facilitating group work for 20 years. In that time he's worked with groups of many kinds- from co-operatives and co-housing projects to campaigning NGOs and community activist networks. Inevitably conflict has arisen and he has supported groups to deal with it. He specialises in facilitating groups, small and large, to consensus and he has co-authored several guides on the subject.

Matthew has worked with Scarman Trust, Campaign against the Arms Trade, Centre for Alternative Technology, Co-operatives UK, Friends of the Earth, housing co-operatives such as Two Piers Co-op and Argyle Street Co-op, the Camp for Climate Action, Transition Towns and the Woodcraft Folk. He is a member of the Rhizome Cooperative- a coop specialising in conflict resolution, consensus building and facilitation of contentious issues.

A practical one day course that looks at how you can reduce, prevent and resolve disputes with others especially in the workplace. The training is designed to build on your communication skills by helping you work on what to say and how to mentally approach conversations. It will focus on what conflict work is and why it is needed for productive work spaces.

We will also look at how these skills can be extended, and are used, in facilitation, mediation, consensus building and other cooperative ways of working. It will focus on the core skills needed for coping with conflict at work and how to achieve productive spaces that take into account how our own internal dialogues can affect our conflict resolving process.

The day includes:

  • Core skills for working with conflict
  • Your role in conflicts
  • Having productive conversations that resolve conflicts
  • How to recognise and apply appropriate states of mind for working with conflict
  • Learning how to have consensual, non-judgmental and solution focused conversations
  • Active listening and dialogue skills
  • Other ways of using these skills in meditation, facilitation and consensus building
  • Hands on experience of how to mediate and work to resolve conflicts

Who should attend?

This short course is designed for anyone from the public or voluntary sector. It will help everyone who works with people on a daily basis, enabling them to have better communication to reach agreements on ways forward. Be it at management level or not, this course will help you understand what makes peaceful working environments and the key ways to achieve them.


£489: Corporate/Large Businesses
£363: Large Charities, Public Sector and Small Businesses
£242: Smaller Charities (under 15 staff) and self-funded individuals.

Concessionary rates are available for students, pensioners and the unemployed. Please contact us at for further details.

Tailored courses can be arranged for groups at a date and location to suit you.

Prices include a hot Mediterranean vegetarian buffet lunch, Fair Trade refreshments and networking time.

For bookings and information please contact Jonathan:
Tel: 0207 324 4774


Supported by

Environment Job
EP Logo
Clear, well explained and interactive learning.
Environment Agency

The workshop was very good.
Essential Foods Coop

Very engaging, made it fun and a lot of good examples we can use.
Environment Agency

Inclusive, relaxed attitude. Well organised, relevant and thoughtful.

Easy going, comfortable atmosphere created, flexible approach.
Tax Justice Network

Very informative, but relaxed learning environment, will take a good amount of things out of this.
Essential Foods Coop