Volunteer Management Training


Helping volunteers love you, your organisation and the role they play. Learn how to work with volunteers in new and involving ways that help build your organisation, social enterprise or voluntary group.

This participative course focuses on recruitment, management, and retention combining information, exercises, tools and signposting with peer learning. We will look closely at the motivations of volunteers and how you can integrate them into your recruitment and management cycle to build a lasting your volunteering partnership.

The course covers:

  • Motivations and why these are so important
  • Creating roles for volunteers
  • Recruitment & Publicity
  • Volunteers and the Law (in brief)
  • Retention – keeping people involved and connected
  • Sharing examples of what works well and why
  • Consider co-production and participatory working

As a participant you will learn:

  • Practical ideas for recruiting, inducting, engaging with and supporting volunteers better in your organisation or group
  • Activities that you can use back in your organisation with volunteers or other staff or trustees as part of your volunteer management strategy
  • Examples of tools to help you with volunteer management, and a signpost for where to go for more information
  • A group of peers tackling similar issues for you to share information and experiences with as you take your action plans forwards
  • An action plan for improving or embarking on volunteer management

Who should attend this course?

Any organisation or volunteer led group – whether looking to rejuvenate their volunteer programme or start one up, to engage wider networks, or just work more smartly together.

"Inspiring, informative and memorable."

Pauline Kelly

"Excellent - extremely interesting, educational and good fun. Brilliantly interactive!"

Nicola Roberts (Wales Museums, Archives and Libraries - MALD)

Course resources

Meet the trainer

Yannick Auckland

Whether as a facilitator, trainer, team or project manager, Yannick is a long-time advocate for participation, asset and strengths-based approaches and outcomes focused joint working.

Initially a fundraising and campaign manager for Age UK, she later moved into community development and infrastructure support with Southampton City Council and then Cambridge CVS.

Her broad perspective comes from working with national voluntary, health and housing agencies including the Children's Workforce Development Council, GO East, and various Local Authorities. She has been an Outcomes Champion for the Charities Evaluation Service and managed an award-winning Community Currency Network with 150+ VCS, LA and business partners engaging over 2000 volunteers.

She is currently privileged to work alongside Peer Mentors with lived experience of homelessness and substance use to co-produce services and support people into recovery.


Thinking bigger?

Bespoke versions of this course can be delivered at a date and locaton to suit you. Find out more about our bespoke and in-house training or get in touch to discuss your requirements.

Book your place today

Places are available on these public courses. You can book your place immediately with a secure payment by credit or debit card. Alternatively, we can send you an invoice.

If you have any questions, please don't hesitate to get in touch before booking.

13 June 2024 - 10:00am to 3:00pm • Zoom webinar, Online


The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Smaller Charities and self-funded individuals (under 15 staff)
£ 199.00
9 available
Large Charities, Public Sector and Small Businesses (over 15 staff)
£ 299.00
9 available
Corporates & Large Businesses
£ 399.00
9 available

Any questions? Want to know more?

We’re always happy to answer any questions about our course. Drop us a line on training@talkaction.org or call us on 0203 488 7010.